Home Management for Grand Rapids Homeowners.
Personal home management for West Michigan. One concierge home manager runs the recurring care, the contractor coordination, and the one-off projects. You enjoy your home while we take care of it.
What this is. What this isn't.
Some people call this property management for owner-occupied homes. We call it home management. Either way, you have one Personal Home Manager who knows your home and runs the work that keeps it running.
What this is
- Concierge home care for the home you live in.
- One Personal Home Manager assigned to your account.
- Recurring care and one-off projects, inside and out.
- One all-in proposal per project. No contractor comparison.
- One inbox, one phone number, one monthly statement.
What this isn't
- Rental property management.
- Leasing or tenant placement.
- Eviction or rent collection.
- Section 8 or HUD compliance work.
- Vacation or short-term rental management.
Personal home management
What your Personal Home Manager actually does.
A real person on your account. They walk your home, build a plan for it, and run every contractor we send. The point is to outsource home maintenance the same way you outsource anything else operational: hand it off to someone whose job is to handle it.
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Daily.
Triages your requests, coordinates schedules, sits between you and every contractor. You don't pick up a phone unless you want to.
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Monthly.
Recurring services run quietly: lawn, cleaning, pest, gutters when due. One statement lands at the end of the month with what happened and what's next.
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Seasonal.
Spring and fall walkthroughs catch the things West Michigan winters punish: roof flashing, ice dams, gutters, irrigation, HVAC. Total Care members are first in line on weather response.
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On-demand.
Something breaks, something needs replacing, something you've been putting off. One request, one all-in proposal back, one approval. The work is on the calendar before the week is out.
Who home management is for.
Homeowners who treat the house like an investment, not a hobby. The home is the largest asset most people own, and deferred maintenance is the most expensive way to find out.
Single-family homeowners.
Busy professionals and growing families who want their home run for them. The recurring care happens, the projects come back as proposals, the operational load disappears.
Second-home and lake-home owners.
Out-of-state and out-of-town owners who need a trusted set of eyes on the property between visits. We're the local manager you'd hire if you knew the right person.
Estate-style homes.
Homes where the operational load is enough to justify a manager: multiple structures, detailed grounds, more contractors than any one homeowner should keep track of.
How home management works.
Four steps. None of them are yours.
Walkthrough.
You and your Personal Home Manager tour the home, inside and out. They take notes on what's running, what needs attention, what's coming next season.
Home plan.
Recurring services slot onto a calendar. The to-do list comes back as priorities you can approve, defer, or cut. You decide the pace.
Execution.
We run the work. Contractors are vetted, scoped, scheduled, and supervised. Payment is held until the visit is confirmed. You approve proposals as they come.
Reports.
Monthly statement, photos from visits, notes on what's coming. Your home stays in your Personal Home Manager's head. Not yours.
Common questions.
Including the one about how this differs from property management.
- How is this different from property management?
- Traditional property management is for landlords: leasing, tenants, evictions, rent collection. We handle owner-occupied homes. Some people call this property management for owner-occupied homes; we call it home management. The product is a Personal Home Manager who runs the recurring care and the one-off projects on the home you live in. There's a fuller breakdown at /learn/property-management-vs-home-management.
- What does my Personal Home Manager actually handle?
- Recurring care (lawn, snow, gutters, HVAC tune-ups, cleanings, pest), one-off projects (roofing, plumbing, electrical, painting), seasonal walkthroughs, and weather response. Inside and out. You get one inbox, one phone number, one person who knows your home.
- Do I have to be on a membership?
- No. Pay as you go is free; you pay a service fee only when you book work. Seasonal ($49/mo) and Total Care ($149/mo) trade a fixed monthly for lower fees and bundled recurring services. Most homeowners start ad hoc and move to a membership once recurring care kicks in.
- Where do you serve?
- Grand Rapids and the West Michigan metro: Kentwood, Wyoming, Grandville, East Grand Rapids, Forest Hills, Cascade, Ada, Rockford, Caledonia, Hudsonville, Jenison, Walker, Comstock Park, Byron Center, Lowell.
- Can I keep my own contractor?
- Yes. If you already trust a roofer, plumber, or lawn crew, your Personal Home Manager will coordinate with them on your behalf. The point is to take the operational load off you, not to force a swap.
- What about emergencies?
- Active leaks, no heat in February, a tree on the house. We route these to the top of the dispatch queue. Total Care members get first-in-line on weather response. There is always one number to call.
Ready to enjoy your home?
Schedule a walkthrough and meet your Personal Home Manager. Membership is optional after.
Schedule your walkthrough