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What a Personal Home Manager actually does.

Not a handyman. Not a general contractor. Closer to having a chief of staff for your home, with one job: keep it running so you don't have to think about it.

When people first hear "Personal Home Manager," the most common reaction is to map it onto something they already know. A handyman with a calendar. A general contractor on retainer. A property manager but for homes you live in. None of those quite fits.

The job is closer to a chief of staff for your home. They don't do the trade work themselves. They run the program: who is coming, when, on what scope, at what price, to what standard. The work still happens. You just don't have to be the one organizing it.

Six things they do for every job.

Whether the job is a $150 gutter cleaning or a $40,000 roof replacement, the role is the same. The size of the spend changes; the scope of the work does not.

Vet the contractor

Pull license + insurance status, check active LARA records, confirm references for the trade in question, look at recent work. The homeowner never sees this layer; they only see the result.

Package the scope

Translate "the gutter is dripping" into a specific scope a contractor can quote on without a site visit. Photos, measurements, urgency, access notes, dog warnings, all attached.

Negotiate the price

Get an all-in number, not a base estimate plus surprises. Push back on padding. Hold the contractor accountable to the quote.

Schedule the work

Coordinate around the homeowner's calendar, not just the contractor's. Confirm 24 hours before. Reschedule cleanly when life happens.

Supervise the result

Review photos before signing off. Walk the work where appropriate. Hold payment until the homeowner confirms the work is done to their standard.

Remember next time

Log what got done, when, by whom, for how much. Build the history so the next contractor (or season) starts informed instead of starting over.

A typical week.

Most of the work happens behind the scenes. Here is what an actual week looks like for a PM running a few dozen homes.

Monday morning

Walk through the active queue. Three homes have spring HVAC tune-ups scheduled this week; confirm each contractor has the right model on file. Two homes flagged ice-dam repair after last week's thaw; review photos and dispatch.

Mid-week

A homeowner texts that the dishwasher is leaking. Pull up their plan, see they're on Total Care so plumbing is covered. Get scope, photos, and urgency. Within an hour the homeowner has an all-in proposal back. Approved. Plumber on-site Wednesday.

Friday afternoon

Pull together the monthly summaries: what got done this month, what got scheduled for next. Each homeowner gets one clean recap. Done. The homeowner reads it Sunday with coffee instead of chasing five invoices.

What it isn't.

Three confusions worth clearing up.

Not a handyman.

Your PM doesn't do the trade work. They hire and manage the trade who does. Different role, different value.

Not a property manager.

Property managers run rental properties for landlords. Personal Home Managers run owner-occupied homes for homeowners. Full breakdown here.

Not a referral service.

You don't get a list of three contractors to call. The PM picks one, manages the job, and owns the outcome. The homeowner sees one all-in proposal, not three quotes to compare.

Why this works.

The hard part of running a home isn't any single trade. It's the coordination tax: knowing which contractor for which job, getting them to actually call back, comparing quotes that don't compare cleanly, scheduling around your week, supervising the work, paying the right amount, and remembering all of it next year.

One person who carries that tax on your behalf is the entire product. The trade work would happen anyway. What changes is whether you spend Sunday afternoon coordinating it, or whether someone whose job that is does it instead.

Common questions.

How is a Personal Home Manager different from a handyman or general contractor?
A handyman does the work themselves. A general contractor runs a single project. A Personal Home Manager runs the entire program. They don't swing a hammer; they decide which contractor swings the hammer, when, on what scope, and at what price, and they make sure the work meets the standard before you pay. Think of the difference between hiring a chef versus a restaurant manager.
Is a Personal Home Manager a property manager?
No. Property managers run rental properties on behalf of landlords. Personal Home Managers run owner-occupied homes on behalf of homeowners. Different licensing, different scope, different customer. We have a separate guide on this if you want the full breakdown.
Do I get the same Personal Home Manager every time?
Yes. On the Seasonal and Total Care plans you have one assigned PM on your account. They learn your home, your preferences, and your priorities, and they're who you reach out to first. Pay-as-you-go members are assigned a PM at first request and stay with them for continuity.
Are they at my house all the time?
No. Most of the work happens behind the scenes: vetting contractors, scheduling, packaging scope, reviewing invoices, dispatching emergency response. The PM is on-site for the spring and fall walkthroughs (Total Care), or on a per-request basis. Day-to-day they're working contractors and your calendar from their end.
What if a Personal Home Manager makes a wrong call?
They're working from the same incentive as you: protect the home and stay within your stated priorities. If they pick the wrong contractor or the wrong moment, we work with you on remediation in good faith. Payment on every job is held until you confirm the work, so we have real leverage to make things right.

Meet your Personal Home Manager.

Schedule a walkthrough. They learn your home, you learn how this works. No obligation either way.

Schedule your walkthrough